At Swindon Computers we have endeavoured to answer all of your most Frequently Asked Questions.
Should you have any further queries, please consult our contacts page and we will be happy to help you further.

1. Whats the difference between New, Refurbished and Second user?

Refurbished covers any equipment that has been technically sold before. This may include units that were never delivered and never opened, to units delivered to customers and immediately returned. Refurbished stock may include items with minor cosmetic damage, which in no way affects the performance. If the customer has returned the unit, it will be thoroughly checked and re-boxed factory level. Second user units have been sold and used by a third party for a period exceeding six months. These units are also thoroughly checked and re-boxed at factory level. The condition of these units will vary slightly from as new to small cosmetic blemishes.

2. Why should I buy from Swindon Computers?

Swindon Computers is one of the fastest growing independantly owned Computer Stores offering new, discounted, surplus and factory refurbished computer & laptop equipment within the UK.

Our success is based on the low price of the brand name stock we sell, along with the excellent, ongoing customer service and support from our dedicated and experienced onsite staff.

We buy in bulk and sell direct to pass our savings on to you, the customer. These discounts allow you to replace, expand or upgrade your IT equipment more often, letting you take advantage of the rapid advancements in computer technology, keeping you up to date and ahead of everyone else, at a fraction of the costs.

We offer PC and Laptop buyers a genuine value alternative to our overpriced competitors coupled to a unique, personal touch rarely found in a market of limited choice and inadequate support. Specialising in individual, compatible systems our tailor made service is focused on meeting the needs of each and every client.

3. Why should I buy refurbished?

All refurbished systems sold by Swindon Computers are better value than a new alternative without any compromise on quality. All Swindon Computers products are the same systems sold by the worlds leading PC manufacturers. The only difference being, that our "next to new," machines have been prepared and checked twice inside and out.

Every refurbished machine that leaves the Swindon Computer's Store has been rebuilt and repackaged to the standard expected from a brand new, brand name machine. The low cost of our products is a result of the volume we buy and the money we save by selling directly to customers over the phone and over the Internet.

We supply fast affordable and ready-to-use systems, with an extensive choice of cutting edge PC technologies and after-sales cover to suit everybody. However, the main reason to buy our quality refurbished products is the savings you can make.

4. How do I order online?

Simply click on the item you wish to buy and then click on the Add to Basket button. To enter the basket either click on the checkout link at the top right of the page or click on the Checkout button in the shopping basket. You will then be transferred to a secure server to complete your transaction. If at any time you encounter any difficulties, our sales team will be happy to help.
You can call us from Monday to Friday, 9:00am to 18:00pm on 01793 61 66 88, or fill in the "contact us" form and we'll get in touch with you.

5. How can I pay for my order?

We accept several different methods of payment including bank transfer, business cheque, Switch and Delta. We also accept Visa and Mastercard.

6. How long do you normally take to deliver and can I have my order delivered next day?

We aim to deliver all orders within 2 to 4 working days from confirmation of order. Next day delivery is possible subject to stock availability.

7. How do I contact Swindon Computers?

You can email us using the contact us form or call us on 01793 61 66 88 from Monday to Friday, 9:00am to 18:00pm.

8. Can I have a discount if ordering in volume?

Yes. we will be able to advise you on the discounts we give on volume orders.

9. Can I get an item sent outwith the UK?

Unfortunately Swindon Computers can only deliver within the UK Mainland.

10. I need to change my order. Who do I contact?

Please contact us on 01793 61 66 88 or email sales@swindoncomputers.com for advice.

11. My order is damaged/items are missing what do I do?

In the event of an incorrect order or damage to received items, please contact us on 01793 61 66 88 or email sales@swindoncomputers.com within 24 hours of receipt of your goods.

12. How do I cancel or return my order?

If you wish to cancel or return an order, Please contact us on 01793 61 66 88 or email sales@swindoncomputers.com for advice.

Please ensure you have read our Terms and Conditions.

13. I have a problem with my system and it is still under warranty. Who do I contact?

Please contact us on 01793 61 66 88 or email sales@swindoncomputers.com for advice. We will provide you with impartial advice and a course of action to follow.

14. I'm having problems setting up/installing my equipment.

Please ensure you have read the instructions in full. If you are still having difficulties, Please contact us on 01793 61 66 88 or email sales@swindoncomputers.com for advice. We will provide you with impartial advice and a course of action to follow.

15. Where can I find the latest software & drivers for my PC or Laptop?

These can normally be obtained & downloaded via the Manufacters Support Website.